Privacy Policy — 399pk

This Privacy Policy ("Policy") describes how 399pk ("the Platform", "we", "us", "our"), accessible at https://399pk.cam, collects, processes, stores and uses personal data obtained from individuals ("you", "the User") who visit, browse or otherwise interact with the Platform.

399pk is an English-language online betting information and entertainment platform built specifically for Pakistani players. We cover sports betting, live casino games, responsible gambling tools and player education. We are not a gambling operator and we do not process financial transactions on behalf of users.

We are committed to protecting your privacy and handling your personal data transparently and responsibly. This Policy, together with our Terms & Conditions, governs your use of the Platform. By accessing or using 399pk, you acknowledge that you have read and understood this Policy.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

399pk collects the minimum personal data necessary to operate the platform effectively. The categories of data we may collect include the following:

We do not intentionally collect special categories of sensitive personal data (such as health data, financial account credentials, biometric data or government-issued identification numbers) through the Platform. If such data is inadvertently disclosed in a support communication, it will be handled with additional care and deleted once the query is resolved.

We collect personal data through the following channels:

• Direct interactions: Data you actively provide when contacting our support team by email, submitting an enquiry, or communicating with us in any other way.
• Automated technologies: Technical and usage data collected automatically when you visit the Platform via cookies, web beacons, server logs and similar technologies. See Section 8 for details.
• Analytics providers: Aggregated and anonymised usage statistics generated by third-party analytics platforms that we use to understand how visitors interact with the Platform. We take reasonable steps to ensure these providers do not receive personally identifiable information beyond what is technically necessary.

We do not purchase personal data lists from third parties or collect data about you from social media platforms without your explicit knowledge and consent.

Where we process your personal data, we do so on one or more of the following legal bases:

399pk uses collected personal data for the following specific purposes:

• Platform operation: To deliver, maintain and improve the functionality, performance and security of the 399pk Platform;
• User communications: To respond to enquiries, support requests and feedback you submit to our support email address;
• Analytics and improvement: To analyse usage patterns, understand how visitors navigate the Platform, identify popular content and make data-driven improvements to the user experience;
• Security monitoring: To detect, investigate and prevent fraudulent, abusive or otherwise harmful activity that could affect the Platform or its users;
• Legal compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from Pakistani or other competent authorities;
• Responsible gambling: Where relevant, to support age verification processes and the delivery of responsible gambling information and notices on the Platform.

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your prior informed consent.

399pk does not sell, rent or trade your personal data. We may share personal data in the following limited circumstances only:

• Service providers: We may engage trusted third-party service providers (such as hosting providers, analytics platforms and email infrastructure providers) who process data on our behalf. These parties are contractually bound to handle data securely, use it only for the specified purpose and comply with applicable data protection standards.
• Legal obligations: We may disclose personal data to competent authorities (including Pakistani law enforcement or regulatory bodies) where required by law, court order or lawful government request. We will notify affected users where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, sale of assets or other business restructuring, personal data held by 399pk may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
• Protection of rights: We may disclose data where we believe, in good faith, that disclosure is necessary to protect the rights, property or safety of 399pk, its users or the public.

The 399pk Platform uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. The following categories of cookies may be used:

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies entirely, delete existing cookies or receive a notification before a cookie is placed. Note that refusing strictly necessary cookies may impair Platform functionality.

We do not currently use advertising or retargeting cookies. If this changes in the future, this section will be updated and you will be given the opportunity to consent or decline.

We retain personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law. The following general retention principles apply:

• Technical and usage data collected via analytics is typically retained in aggregated or anonymised form. Identifiable technical data (such as IP logs) is retained for no longer than is necessary for security and fraud prevention purposes, generally not exceeding 12 months.
• Communication data (emails and support messages) is retained for as long as is necessary to resolve the relevant enquiry and for a reasonable period thereafter for quality assurance, legal or compliance purposes — typically no more than 24 months.
• Cookie data is subject to the individual cookie lifespan described in our cookie management settings.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to you. You may request deletion of your personal data at any time as described in Section 12.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the 399pk Platform;
• Access controls limiting internal access to personal data to authorised personnel only, on a need-to-know basis;
• Regular security reviews of platform infrastructure, software dependencies and data handling procedures;
• Secure data storage with appropriate physical and logical access protections.

Whilst we take security seriously and apply industry-standard protections, no internet-based system can be guaranteed to be 100% secure. In the event of a data breach that is likely to affect your rights or interests, we will take prompt steps to contain the breach and notify affected individuals and relevant authorities as required by applicable law.

The 399pk Platform is primarily aimed at Pakistani users. However, some of our third-party service providers (such as hosting or analytics providers) may be located outside Pakistan. Where personal data is transferred to servers or processors in other countries, we take steps to ensure that such transfers are subject to appropriate safeguards.

These safeguards may include contractual commitments requiring the recipient to protect data to a standard comparable to that described in this Policy, or reliance on other legally recognised transfer mechanisms.

By using the Platform, you acknowledge that your data may be transferred to and processed in countries other than Pakistan. Where this occurs, we ensure that equivalent data protection standards are applied.

Subject to applicable law, you have the following rights with respect to your personal data held by 399pk. To exercise any of these rights, please contact us using the details in Section 16.

We aim to respond to all valid rights requests within 30 days. Where a request is complex or voluminous, we may extend this period by up to a further 30 days, with notice to you. We will not charge a fee for reasonable requests unless they are manifestly unfounded or excessive.

The 399pk Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the applicable operator or licence jurisdiction. We do not knowingly collect personal data from individuals under the age of 18.

If you are a parent or guardian and you have reason to believe that a minor under your care has provided personal data to 399pk, please contact us immediately at the support email address in Section 16. We will take prompt steps to investigate and, where confirmed, delete any personal data attributable to a minor.

The Platform may reference or provide informational descriptions of third-party services, including gambling operators and payment providers. If you navigate to a third-party website or service via information encountered on 399pk, please be aware that:

• That third party's own privacy policy will govern the collection and use of your data — not this Policy;
• 399pk has no control over and accepts no responsibility for the privacy practices or content of third-party services;
• References to payment services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are informational context only. We do not share data with these providers and they are not affiliated with 399pk.

We recommend that you review the privacy policy of any third-party service before providing your personal information to them.

399pk reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised effective date at the top of the document. Where changes are material, we will take reasonable steps to bring them to your attention.

Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the Platform and, where applicable, request deletion of your personal data in accordance with Section 12.

We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.

If you have any questions, concerns or requests relating to this Privacy Policy or our data practices, please contact 399pk using the details below. All privacy-related communications should be submitted in English for the fastest response.